CX Leaders Workshop: Building Best Practice CX Programs for Impact

Join us for the CX Leaders Workshop, an interactive session crafted to empower leaders in designing and implementing best practice Customer Experience (CX) programs that drive measurable impact on both your brand reputation and overall business performance. This workshop offers leaders and their teams actionable strategies from Kantar on creating meaningfully differentiated CX initiatives that resonate with customers, combined with practical technology solutions from Qualtrics.

A key focus of the workshop will be exploring how Artificial Intelligence (AI) can drive innovation and efficiency within CX programs—enabling smarter decision-making, personalized experiences, and operational excellence. Participants will engage in collaborative discussions, hands-on technology demonstrations, and action planning to ensure they leave equipped with the tools and insights to build scalable, impactful CX programs.