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DESCRIPTION:Please use the link below to access the webcast up to 15 minutes before the start time: \n\nhttps://event.on24.com/wcc/r/2072907/ADDBDE3F847963738C766039015DEDA9\n\nOn average\, omnichannel consumers spend 2x what the traditional single channel customer spends\, annually. Omnichannel retail is table stakes but prioritizing the 64 (and growing) journeys a retailer can offer requires a pivot to customer\, shifting the business model to put customer at the center of every business decision and process.\n\nIn this session attendees will learn:\n\n- How to assess the maturity of their current omnichannel operation\;\n\n- Ways to improve operational efficiencies\; and\n\n- Steps to driving net new revenue at the Point of Service based on real-world examples.\n\nAttendees will walk away with insights on the positive revenue impact of a well-delivered and clearly understood omnichannel journey versus poorly executed journeys and their negative impact on customer satisfaction. The session also will reveal the long-term negative impact of creating non-sustainable integrations and business practices.
X-ALT-DESC;FMTTYPE=text/html:Please use the link below to access the webcast up to 15 minutes before the start time: <br />https://event.on24.com/wcc/r/2072907/ADDBDE3F847963738C766039015DEDA9<br><br>On average, omnichannel consumers spend 2x what the traditional single channel customer spends, annually. Omnichannel retail is table stakes but prioritizing the 64 (and growing) journeys a retailer can offer requires a pivot to customer, shifting the business model to put customer at the center of every business decision and process.<br><br>In this session attendees will learn:<br><br>- How to assess the maturity of their current omnichannel operation;<br />- Ways to improve operational efficiencies; and<br />- Steps to driving net new revenue at the Point of Service based on real-world examples.<br><br>Attendees will walk away with insights on the positive revenue impact of a well-delivered and clearly understood omnichannel journey versus poorly executed journeys and their negative impact on customer satisfaction. The session also will reveal the long-term negative impact of creating non-sustainable integrations and business practices.
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SUMMARY:Good\, Bad\, Ugly: Pivot To Customer Optimizes The Omnichannel CX
DTSTART;TZID=America/New_York:20190917T150000
DTEND;TZID=America/New_York:20190917T160000
DTSTAMP:20260604T102829Z
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STATUS:CONFIRMED
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LOCATION:https://event.on24.com/wcc/r/2072907/ADDBDE3F847963738C766039015DEDA9
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