Improving the customer experience
 
Accelerated by initiatives such as Network Rail’s Re-Imagining Railways 2020 Competition, ExploreStation from the Design Council, and HS2’s Future Stations Living Lab now, more than ever, the customer experience has become central to key improvements rail professionals are making to stations across the UK.
 
Where historically stations have been designed as purely functional spaces offering sometimes minimal provisions, our future stations are set to become diverse cultural hubs that meet today’s travel demands. Providing enhanced retail, entertainment and dining spaces will assist in positioning our stations as ‘destination’ venues and help to create stronger connections to local communities.