A Leader Worth Following: Building Breakthrough Experiences in the AI Era

Monday, February 9, 10:00pm - 11:00pm (EST)

Time shown in-04:00 America, New York

In the busyness of our daily work lives, it's easy to lose sight of what organisations truly are at their cores: humans serving the needs of other humans. As AI automates tasks and generates insights at scale, this fundamental truth becomes more critical than ever. The leaders who thrive are those who master what technology cannot replicate: human connection, emotional intelligence, and the ability to earn genuine followership.

Join Dr. Benjamin Granger (Chief Workplace Psychologist - Qualtrics) - author of a newly released book “A Leader Worth Following” to explore the core building blocks of organisations and why these must dominate our thinking about how to lead into an uncertain future.

Combining proven experience management principles with cutting-edge human psychology, Dr. Ben demonstrates that leaders who build trust, communicate with compassion, and genuinely understand their teams' perspectives drive exceptional performance. Whether you're leading Customer Experience, Market Insights, or Employee Experience teams, you'll discover practical strategies to shift your mindset and unlock your team's full potential.

Be one of the first 50 registrants to attend this session to get a free copy of Dr Ben’s new book

Following Dr. Ben's keynote, we'll break into three specialised sessions for Customer Experience leaders, Market Research and Insights professionals, and HR / Employee Experience leaders. These breakouts translate Dr. Ben's leadership principles into actionable strategies for your discipline's unique challenges in 2025.

In this session, learn how to:

Master evidence-based communication techniques that build trust and earn followership in times of disruption
Understand your team's perspectives deeply to form genuine connections that drive engagement and performance
Apply cutting-edge brain science and psychology to upgrade your influence and leadership impact
Balance AI-driven efficiency with the human-centered behaviors that create breakthrough experiences
Implement practical strategies immediately to help your team achieve their full potential

Add to Calendar 2026/02/10 14:00:00 2026/02/10 15:00:00 Australia/Sydney A Leader Worth Following: Building Breakthrough Experiences in the AI Era In the busyness of our daily work lives, it's easy to lose sight of what organisations truly are at their cores: humans serving the needs of other humans. As AI automates tasks and generates insights at scale, this fundamental truth becomes more critical than ever. The leaders who thrive are those who master what technology cannot replicate: human connection, emotional intelligence, and the ability to earn genuine followership.

Join Dr. Benjamin Granger (Chief Workplace Psychologist - Qualtrics) - author of a newly released book “A Leader Worth Following” to explore the core building blocks of organisations and why these must dominate our thinking about how to lead into an uncertain future.

Combining proven experience management principles with cutting-edge human psychology, Dr. Ben demonstrates that leaders who build trust, communicate with compassion, and genuinely understand their teams' perspectives drive exceptional performance. Whether you're leading Customer Experience, Market Insights, or Employee Experience teams, you'll discover practical strategies to shift your mindset and unlock your team's full potential.

Be one of the first 50 registrants to attend this session to get a free copy of Dr Ben’s new book

Following Dr. Ben's keynote, we'll break into three specialised sessions for Customer Experience leaders, Market Research and Insights professionals, and HR / Employee Experience leaders. These breakouts translate Dr. Ben's leadership principles into actionable strategies for your discipline's unique challenges in 2025.

In this session, learn how to:

Master evidence-based communication techniques that build trust and earn followership in times of disruption
Understand your team's perspectives deeply to form genuine connections that drive engagement and...

---
Event details:
https://www.addevent.com/event/7j4w2r1x5mz9

https://event.on24.com/wcc/r/5190500/E1B6B8C486F5A9EB78032AAAAB7374AC false MM/DD/YYYY 30 OPAQUE aafiBVKNczcJEUNkLmkN34551

https://event.on24.com/wcc/r/5190500/E1B6B8C486F5A9EB78032AAAAB7374AC

Qualtrics Team, success@qualtrics.com

Link: