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- How to upgrade from a Hobby plan
To upgrade to a Small Business or Professional from a Hobby plan, start by navigating to your Account Page. To get there, follow the steps below.Sign in to your account on AddEvent.comClick the blue circle containing a white letter in the top right corner of the homepageClick the Account opt...
- How to unsubscribe from a subscription
You can cancel your paid subscription in the "membership and billing" section of your account page on AddEvent.com. If you cancel your subscription in the middle of a subscription period (one month for monthly plans & one year for annual plans), your account will transform into a pr...
- Can I get a refund?
No, we do not offer refunds or credits for subscription charges. This policy is outlined in our Terms of Service, Section 5: Cancellation and Termination of Service.
- How to update your password
To update the password for your account, start by navigating to your Account Page. To get there, follow the steps below.If you're already on your Account Page, ignore these steps and start at the blue bullet below.Sign in to your account at AddEvent.comClick the blue circle containing a white...
- Can an account be shared?
Your account can be shared with colleagues in your organization. Please note that only one user can be signed in on the Small Business plan. The first user will be signed out if multiple users sign in simultaneously. If you want multiple Account Users, please check out our Professional plan ...
- What happens if I forget to add my domain?
Our engine record and analyze incoming usage. In case activity on an unlicensed domain is detected, our robot will try to send out a notification letting you know about the missing license.
- I use AddEvent on a SaaS platform and don't want to add domains manually
If you want to add usage domains automatically, simply include the client tag in your button code. Take a look at the documentation.
- How to update credit card details
This guide explains the steps on how you can update your credit card details from your Account Page.To update your credit card information: Sign in to your account on AddEvent.com. Navigate to your account page using the drop-down menu in the top right corner of the websiteOnce you'...
- How to delete an Account User
Follow the instructions below to remove a user from your AddEvent account. Click your Account dropdown menu in the top right-hand corner of the app. Click the Users tab. (Or follow this link)Locate the user you wish to delete and click Delete userConfirm that you want to delete the user by c...
- How to change your login information
You can change your email address by following these steps:Click the drop-down menu on the top right corner of your page and click Account.In the Profile Information section, you can change your email address by clicking Edit.Type your new email address and click Update
- View and manage account settings
This guide explains how you can get to your account and manage it. On your account page, you can view your Profile information, Account information, Membership and billing, and Payment history.How to arrive on your account page?Click the drop-down menu on the top right corner of your page and cli...
- My account is cancelled but I'm still getting emails
When you cancel your account, it will continue to act as a pre-paid account until your usage/billing period is over. Once your usage/billing period ends, the account will automatically downgrade to the free Hobby plan. The Hobby plan has a very limited usage allowance, as it is intended for perso...
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