Solutions
Billing & Subscriptions
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- How to cancel a subscription
You can cancel your paid subscription on AddEvent.com in the Membership and Billing section of your account. In the section, you can see your current plan. Next to the plan information, there's a Cancel link. Cancel only appears if you are subscribed to a plan.Once you've clicke...
- Where can I find my invoices?
You can view your invoice on your AddEvent account page after signing in. These are the steps to how you can check your invoices.Click the drop-down menu on the top right corner of your page and click Account.Scroll down to the Payment history section that you can find at the bottom part of the p...
- How much do Enterprise plans cost?
We build a custom quote for each Enterprise customer based upon the number of Account Users they need, which tools they expect to use, and how much usage they expect their tools to have. Usage is measured per month and consists of the number of events, event-adds, calendars,&n...
- What is your refund policy?
Refunds will not be provided for any subscriptions, and we do not provide credit, refunds, or prorated billing for subscriptions that are canceled mid-month. In such a circumstance, you will continue to have access to your subscription until the end of the billing cycle. For more information, ple...
- What happens if I unsubscribe my plan?
If you unsubscribe from your plan in the middle of a billing period, your account will transform into a pre-paid account with the remaining time left on your subscription. When your pre-paid account expires, your account will automatically be transformed into the limited Hobby plan.
- Why was my credit card declined?
If your credit card was declined, it means that your bank or credit card vendor declined the payment request. Unfortunately, banks don't provide any insight into why they're declining a payment. This is annoying for everyone, and there's nothing we can do on our end to fix this issue ...
- How to dispute a charge
If you believe you have been charged in error, please reach out to support using the contact form.
- Do you offer discounts to nonprofits?
We are pleased to offer nonprofits a 50% discount on our Small Business annual plan. To begin this process, please signup for a Hobby account and send an email to sales@addevent.com specifying the email address associated with the Hobby account. Please also include your 501(c)(3) status/form.Once...
- I only need to use the service for a certain number of months
If you only need to use our services for a certain number of months, you can subscribe to a monthly plan and cancel it when you don't need it anymore. If you cancel your subscription in the middle of a subscription period (which is one month for monthly plans), your account will transform int...
- What is the advantage of an annual plan versus a monthly plan?
When you sign up for a Small Business or Professional annual plan, you save 20% of what that plan costs each month when compared to the month-by-month cost. In addition, the Small Business annual plan includes Analytics & Reporting while the Small Business monthly plan does not.
- Why was I charged a different amount than is listed on the invoice?
AddEvent only charges the exact amount stated on the invoice. Our credit card processor is currently located in Ireland, and the extra fee is a small international charge that is sometimes applied by banks or credit card vendors. The fee isn't charged by us but rather by your bank or credit c...
- When do months reset?
For paid monthly plans, your 30-day subscription period starts on the day you sign up for the account and will auto-renew each month on the same day you signed up. For both the Hobby plan and paid plans, monthly usage is calculated based on this 30-day subscription period.
- How can I get a copy of your W-9 / W9 form?
Below you'll find an attachment of our W-9 form, which you can use for tax purposes.W9 2023.pdf
- How to update invoice details
Your company details, including your VAT number, can be added to the invoices from your Account Page. This can be done before or after signing up. Below are the steps to update your invoices:Please sign in to AddEvent.com and go to your ‘Account page'Scroll down to the 'Account info...
- Can AddEvent send an invoice for a Small Business subscription?
At this time, AddEvent cannot send invoices for payment to our Small Business and Professional monthly customers. We are only able to invoice our Professional annual and Enterprise customers. If paying by credit card is not possible, please reach out.
- How to update the invoice recipient
You can change the email address of the invoice recipient on your account page.Please sign in to AddEvent.com and go to your ‘Account page'Scroll down to the 'Account information' section (image below). Click 'edit' on the 'Email receipts to:' section to enter yo...
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