Solutions
Troubleshooting
Back to Help CenterBy popularity
- How to unfollow/unsubscribe from a calendar
Unsubscribing from a calendar is quick and easy, but the process depends on which calendar service you use.Apple Calendar (iPhone)Method #1Go to the Settings app and select 'Mail'Go to 'Accounts'Go to Subscribed CalendarsSelect the calendar you wish to deleteSelect ‘Delete A...
- How often do my calendar / events update in subscribers' calendars?
When your users follow your subscription calendar, a unique URL for your calendar is stored in the user's calendar client (Google Calendar, Outlook, Exchange, Apple Calendar, etc). That unique URL is regularly requested by that calendar client in order to sync with your subscription calendar....
- What happens when an event is updated after it’s already been added to a calendar by an end-user?
There are three types of events you can share with your users using AddEvent’s tools:Normal eventsEvents with RSVP enabledEvents via a Subscription CalendarNormal eventsWhenever you share a single, individual event with your users via an add-to-calendar button or link, this is a one-time tr...
- '400. That's an error' when selecting Google Calendar
If you are getting the following error when trying to add an event to your Google Calendar, you might have a "greedy" browser extension installed that overrides the URL to Google Calendar. The typical error Google Calendar is throwing is listed below: 400. That's an error....
- Outlook / Office 365 permissions error: "Need admin approval" or "404. The event contains errors. REST API is not yet supported for this mailbox."
For more information on how adding an event works for your Outlook or Office 365 account, please see the following help doc on which Mircrosoft calendar option you should use when adding events to your Outlook.com/Office 365/Outlook desktop calendar.Action:When a user clicks either "Outlook....
- Add to Calendar on an iPhone - fails to load
In some cases, your users might report to you that their "Add to Calendar" functionality isn't working as expected on the Apple device. On iOS, Apple offers developers a Chromeless browser to embed into their iOS apps. There are two browser types on iOS - the one Apple is using...
- How to delete a calendar
Here's how you can delete a calendar inside the Dashboard in AddEvent. Locate the calendar you want to delete in the list of calendars.Click the "...", a context menu appears, click the "Calendar page" option.On the calendar page, locate the "Actions" menu o...
- Why aren't event reminders working in my subscription calendars?
When a user follows your subscription calendar, all the events contained in that subscription calendar are added to their personal calendar. Before an event takes place, the calendar service they are using (e.g. Google, Apple, Outlook, etc.) will often send them a push notification reminding them...
- Why is my event being added to the wrong calendar service?
When users click an add-to-calendar button or link to add an event to their calendar, they are able to choose a calendar service to add the event to. Sometimes when users select a specific option (for example Apple) the event will be saved in a different calendar (for example Google). This is bec...
- How has my event already exceeded its limits?
We occasionally receive reports that customers have more downloads for their event than seems possible or that an event has exceeded its usage limits when they haven't published it yet. If you've experienced this, there are two possible reasons.If you're using an add to calendar link ...
- Why is the Add to Calendar button hidden and how do I fix it?
This guide shows you how to edit code on your webpage if you're experiencing a block with the add-to-calendar button. We understand some users have experienced the content of the add-to-calendar button being cut off, or some calendar options aren't available. The video below will take you...
- I’m using the Mailchimp integration, but I can’t see the AddEvent Calendar Links app content block
To use the AddEvent Calendar Links app, you need to be using the New Builder. If the Apps option is not appearing when you attempt to add a content block while designing your Mailchimp email campaign, you are likely still using the Classic Builder. To switch to the New Builder, go to your Ac...
- Subscription Calendar troubleshooting
This guide explains the various ways to troubleshoot your subscription calendar.Events from the subscription calendar are not showing on my Apple device (subscribed using Google Calendar).This is typically for users who have subscribed to a calendar using Apple (desktop) or Windows (desktop) and ...
- Embeddable calendar is not showing in Safari on Mac
If the embeddable calendar is not showing up on your website or on the calendar details page, you might have "cross-site tracking" turned off.Even though we don't perform any cross-site tracking by default in AddEvent, the embeddable calendar from time to time falls into the bucket ...
- What to do if our system thinks you are a robot
We use Google reCAPTCHA on our sign-in and sign-up pages to detect and prevent against spammers and other automated systems from overloading our systems. This detection is based on a number of factors, and is an automated process that runs in the background.Occasionally, this system can have a &q...
- What end-user functionality stops working if I exceed my limits?
AddEvent's plans include access to our most powerful tools, which allow your end-users to add the event to their calendar (event-adds), RSVP to an event (RSVP attendees), or subscribe to a calendar (calendar subscribers). AddEvent keeps track of the usage on your account across these metrics ...
- Which Microsoft calendar option should I use when adding events to my calendar: Outlook.com / Office 365 / Outlook desktop
This help doc will help you understand why you or your users are experiencing different flows while adding events to their calendar associated with a Microsoft account, and determine which option they should choose.AddEvent offers 3 different options for adding events to calendars associated with...
- How to resolve the sign in issue (getting stuck/redirected to the signin page)
On April 27th, 2023, we had an issue that resulted in some users getting stuck in a permanent redirect loop on the sign-in page. Unfortunately, this permanent redirect is likely to have been cached in the browser for those users, which means that they will need to take some steps to clear their c...
- Why does AddEvent need permission to access my calendar to add an event to my Outlook / Office 365 account?
AddEvent uses two methods to add events to users' calendars for Microsoft accounts: a direct method using parameters to add an event directly to the user's calendar, and the Microsoft Events API method. We prefer to use the direct method because it results in a simpler user flow, and it d...
- Hyperlinks in event descriptions
Inserting a hyperlink in your event description allows you to direct your attendees to a different page but this only works in specific steps of the event sharing process. As you can see below, a hyperlink is shown and functions on an event landing page. However, once an attendee has saved t...
- Why are the reminder emails not sending for my RSVP enabled recurring event?
RSVP events allow you to send confirmation and reminder emails to your event registrants for each event they register for. However, if you are sharing a recurring event with RSVP enabled, the RSVP reminder emails will be sent for only the first instance of the recurring event. The reminder emails...
Can’t find what you’re looking for?
Contact support