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Troubleshooting
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- How to un-follow a calendar
Unsubscribing from a calendar is quick and easy, but the process depends on which calendar service you use.To unsubscribe using Apple Calendar (on an iPhone):Method #1 (iOS >= 10)Go to the Settings app and select 'Mail'Go to 'Accounts'Go to Subscribed CalendarsSelect the calend...
- How often do my calendar / events update in subscribers' calendars?
When your users follow your subscription calendar, a unique URL for your calendar is stored in the user's calendar client (Google Calendar, Outlook, Exchange, Apple Calendar, etc). That unique URL is regularly requested by that calendar client in order to sync with your subscription calendar....
- What happens when an event is updated after it’s already been added to a calendar by an end-user?
There are three types of events you can share with your users using AddEvent’s tools:Normal eventsEvents with RSVP enabledEvents via a Subscription CalendarNormal eventsWhenever you share a single, individual event with your users via an add-to-calendar button or link, this is a one-time tr...
- '400. That's an error' when selecting Google Calendar
If you are getting the following error when trying to add an event to your Google Calendar, you might have a "greedy" browser extension installed that overrides the URL to Google Calendar. The typical error Google Calendar is throwing is listed below: 400. That's an error....
- 'Need admin approval or ' or '404. The event contains errors. REST API is not yet supported for this mailbox'
Recent changes have happened with the way we add events to Outlook.com and Office 365. Before we used Microsofts "direct method" where you could set a few event parameters and directly direct the user to their Outlook.com or Office 365 calendar. However, Microsoft has made a mistake in ...
- Add to Calendar on an iPhone - fails to load
In some cases, your users might report to you that their "Add to Calendar" functionality isn't working as expected on the Apple device. On iOS, Apple offers developers a Chromeless browser to embed into their iOS apps. There are two browser types on iOS - the one Apple is using...
- Why aren't event reminders working in my subscription calendars?
When a user follows your subscription calendar, all the events contained in that subscription calendar are added to their personal calendar. Before an event takes place, the calendar service they are using (e.g. Google, Apple, Outlook, etc.) will often send them a push notification reminding them...
- Why is my event being added to the wrong calendar service?
When users click an add-to-calendar button or link to add an event to their calendar, they are able to choose a calendar service to add the event to. Sometimes when users select a specific option (for example Apple) the event will be saved in a different calendar (for example Google). This is bec...
- How has my event already exceeded its limits?
We occasionally receive reports that customers have more downloads for their event than seems possible or that an event has exceeded its usage limits when they haven't published it yet. If you've experienced this, there are two possible reasons.If you're using an add to calendar link ...
- How to delete a calendar
Here's how you can delete a calendar inside the Dashboard in AddEvent. Locate the calendar you want to delete in the list of calendars.Click the "...", a context menu appears, click the "Calendar page" option.On the calendar page, locate the "Actions" menu o...
- Why is the Add to Calendar button hidden and how do I fix it?
This guide shows you how to edit code on your webpage if you're experiencing a block with the add-to-calendar button. We understand some users have experienced the content of the add-to-calendar button being cut off, or some calendar options aren't available. The video below will take you...
- I’m using the Mailchimp integration, but I can’t see the AddEvent Calendar Links app content block
To use the AddEvent Calendar Links app, you need to be using the New Builder. If the Apps option is not appearing when you attempt to add a content block while designing your Mailchimp email campaign, you are likely still using the Classic Builder. To switch to the New Builder, go to your Ac...
- Embeddable calendar is not showing in Safari on Mac
If the embeddable calendar is not showing up on your website or on the calendar details page, you might have "cross-site tracking" turned off.Even though we don't perform any cross-site tracking by default in AddEvent, the embeddable calendar from time to time falls into the bucket ...
- Subscription Calendar troubleshooting
This guide explains the various ways to troubleshoot your subscription calendar.Events from the subscription calendar are not showing on my Apple device (subscribed using Google Calendar).This is typically for users who have subscribed to a calendar using Apple (desktop) or Windows (desktop) and ...
- What end-user functionality stops working if I exceed my limits?
AddEvent's plans include access to our most powerful tools, which allow your end-users to add the event to their calendar (event-adds), RSVP to an event (RSVP attendees), or subscribe to a calendar (calendar subscribers). AddEvent keeps track of the usage on your account across these metrics ...
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