Published December 15th, 2022 by Michael Nilsson
We use Google reCAPTCHA on our sign-in and sign-up pages to detect and prevent against spammers and other automated systems from overloading our systems. This detection is based on a number of factors, and is an automated process that runs in the background.
Occasionally, this system can have a "false positive", Google reCAPTCHA thinks that a normal everyday user (such as you) are a robot, even though you're pretty sure you're not. When this happens, we will display a message along the lines of
Our system thinks you are a robot. Please try again.
The usual troubleshooting first steps are as follows:
And then if that doesn't work
This should fix the problem for most users, but certain users have experienced persistent messages despite doing the above steps. We do recommend following those steps, but if they don't work for you, you can try the following:
From experience, this should fix any stubborn and/or persistent issues with our system thinking you're a robot. If it doesn't, and you're really really sure that you're not a robot (even you must be getting a little suspicious at this point), then please reach out to firstname.lastname@example.org and our wonderful support team will work with you to try and find a solution.
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